Driving Customer Support Excellence: Uber 's Journey with Zendesk

Algorithmic management and the politics of demand: Control and resistance at Uber - ScienceDirect

7 Customer Service Lessons From The World's Greatest Uber Driver — Neil Pasricha

Improving the User Experience with Uber's Customer Obsession Ticket Routing Workflow and Orchestration Engine

Customer Service insights from being a 5 Star Uber driver — Ben Lewis

Reasons to pick Zendesk over our competitors and alternative

How Uber delivers an excellent customer experience - Skeepers

Using Customer Journey idea to set up or scale your Zendesk – Zendesk help

Customer Experience - xFusion

Business Model Canvas Uber — DigitalBizModels — DigitalBizModels